Returns Policy

Exchanges/Returns

At Mirror Shop, we strive to ensure that every customer is completely satisfied with their purchase. Our policies for exchanges and returns are designed to be as straightforward and customer-friendly as possible. We understand that sometimes items may need to be returned or exchanged, and we are here to help you through the process.

Damages:

Upon receiving your item(s), we kindly ask that you inspect the packaging thoroughly. If there are any visible signs of damage, please make a note of it when signing for delivery. This helps us ensure that any issues can be addressed promptly and effectively.

In the unfortunate event that your item(s) arrive damaged, please take the following steps:

  1. Photograph the Damage: Take clear photos of the damaged item(s) and the packaging.
  2. Contact Us: Send the photos along with a brief description of the damage to sales@mirrorshop.com.au within 7 days of receiving the item.
  3. Replacement Processing: Once we receive your email, our customer service team will assess the damage and arrange for a replacement order to be shipped to you as soon as possible.

We are committed to resolving any issues promptly to ensure your satisfaction.

Easy Returns:

We offer a flexible 30-Day Return Policy to ensure you have ample time to decide if your purchase is right for you.

If you decide to return an item for any reason within 30 days of receiving your order, please follow these steps:

  1. Initiate the Return: Email us at sales@mirrorshop.com.au with your order number and reason for the return.
  2. Receive Instructions: Our customer service team will respond with detailed instructions on how to process your return, including the return address and any necessary forms.
  3. Prepare for Shipping: Pack the item(s) securely in the original packaging, including all accessories and documentation.

Please note the following:

  • Return Shipping Costs: Customers are responsible for the return shipping costs.
  • Condition of Items: To qualify for a refund, the item(s) must be returned in their original condition, free from damage or signs of wear.
  • Inspection and Refund: Once we receive and inspect the returned item(s) at our warehouse, we will notify you via email regarding the status of your return. If approved, we will process your refund within 1-2 business days.

Our Sydney-based team is dedicated to providing you with the highest level of service, ensuring your shopping experience with Mirror Shop is enjoyable and hassle-free. We appreciate your understanding and cooperation in adhering to our return and exchange policies.

Should you have any questions or need further assistance, please do not hesitate to contact us at sales@mirrorshop.com.au. We are here to help!