FAQs
Delivery FAQs
Will the courier call me before delivery? Our couriers typically provide notification prior to delivery. You will receive tracking information once your order has been dispatched, allowing you to monitor the delivery status.
Can I book a delivery date/time? Currently, we do not offer the option to book specific delivery dates or times. Our couriers will arrange delivery based on their schedule and your location.
Which Couriers do we use? We partner with reputable couriers to ensure reliable delivery of your commercial kitchen equipment. Specific courier details will be provided with your shipping confirmation.
Will the item fit through my door and into the final position? Please review the product dimensions listed on our website to ensure accessibility. It is recommended to measure doorways and entry points beforehand to avoid any issues during delivery.
Can the courier remove old units or packaging from the new appliance? Our delivery service does not include removal of old units or packaging. We recommend arranging for disposal or recycling of old appliances separately.
Can you bring the appliance inside my shop or kitchen? Our standard delivery service includes doorstep delivery. For placement inside your shop or kitchen, please contact us to discuss additional service options.
What happens if the item arrives damaged? Upon delivery, inspect the package for any visible signs of damage. If damage is found, please refuse the delivery and contact our customer service team immediately for assistance.
Do I need to keep the packaging from my order? We recommend keeping the packaging until you have inspected and tested your new appliance. Proper packaging may be required if a return or exchange is necessary.
What happens if I change my mind after I have placed my order? Please review your order carefully before confirming. If you wish to cancel or modify your order, contact us as soon as possible. Once shipped, cancellation may incur fees.
How much does shipping cost? Shipping costs are calculated based on the size, weight, and destination of your order. You can view shipping charges during checkout before completing your purchase.
Where can we deliver to? We deliver across [Your Country/Region]. For international deliveries, please contact us directly to discuss shipping options and rates.
What if there is more than one product on my order? Orders containing multiple products may be delivered together or separately, depending on availability and logistical considerations.
Do I have to be at work or home to receive my order? A recipient must be present at the delivery address to accept and sign for the order. This ensures safe receipt and prevents delays.
Can my order be delivered on the same day I purchased it? Currently, we do not offer same-day delivery. Standard delivery times vary based on your location and courier availability.
Can items be collected? We do not offer collection services at this time. All orders are delivered directly to your specified address.